Your privacy is our priority. We're committed to protecting your personal information.
Last updated: November 2025
We collect information you provide directly: • Account Information: Name, email, phone number, profile photo • Identity Verification: Government ID, proof of address for KYC • Payment Information: Bank details, payment history (securely encrypted) • Property Information: Photos, descriptions, pricing for listings • Communications: Messages between users and our support team
We use collected information to: • Facilitate bookings and payments • Verify user identity and prevent fraud • Provide customer support • Send important updates and notifications • Improve our services and user experience • Comply with legal obligations
We share information only when necessary: • With hosts/guests to complete bookings • With payment processors to handle transactions • With identity verification services for KYC • With legal authorities when required by law • We never sell your personal data to third parties
We implement robust security measures: • Industry-standard SSL encryption • Secure password hashing (bcrypt) • Regular security audits • Access controls and authentication • Secure data centers with redundancy • PCI-compliant payment processing
As we operate across Nigeria, Ghana, and serve international clients, your data may be processed in different countries. We ensure all transfers comply with applicable data protection laws and maintain the same level of security regardless of location.
You have control over your data: • Access and download your personal data • Update or correct inaccurate information • Control notification preferences • Opt out of marketing communications • Request data portability
We retain your data only as long as necessary: • Active accounts: Data retained while account is active • Deleted accounts: Data removed within 30 days • Legal requirements: Some data may be retained for compliance • Booking records: Kept for 7 years for tax purposes To request account deletion, contact support@casabon.com
Contact our Data Protection Officer for any privacy-related inquiries.
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