Your Safety is Our Priority

Comprehensive security measures to ensure every stay is safe, secure, and worry-free

Rigorous Property Verification

  • Physical property inspections by trained professionals
  • Title deed and ownership documentation verification
  • Neighborhood safety assessment and crime reports
  • Security infrastructure evaluation (gates, CCTV, guards)
  • Utilities and essential services verification

Host Identity Verification

  • Government-issued ID verification (NIN, BVN, Passport)
  • Proof of property ownership or legal authorization
  • Background checks and rental history review
  • Contact information verification (phone, email, address)
  • Professional references for corporate host accounts

Secure Payment Protection

  • PCI-DSS compliant payment processing
  • Funds held in escrow until successful check-in
  • Multi-currency support with transparent exchange rates
  • Refund protection for cancellations per policy
  • Secure deposit handling with clear refund terms

Guest Protection Program

  • 24/7 customer support and emergency assistance
  • Property mismatch protection and alternative accommodation
  • Insurance coverage options for extended stays
  • Dispute resolution and mediation services
  • Legal contract templates for long-term leases

Safety Tips for Guests

Before Booking

  • • Verify host profile and reviews thoroughly
  • • Read property description and amenities carefully
  • • Check neighborhood safety ratings
  • • Confirm cancellation policy before paying
  • • Ask questions through our messaging system

During Your Stay

  • • Document property condition upon arrival
  • • Keep communication on Casabon platform
  • • Report issues immediately to support
  • • Respect property rules and neighborhood
  • • Leave honest reviews after checkout

Payment Security

  • • Only pay through Casabon platform
  • • Never wire money directly to hosts
  • • Beware of off-platform payment requests
  • • Save payment receipts and confirmations
  • • Report suspicious payment requests

Emergency Situations

  • • Contact local emergency services first (911)
  • • Notify Casabon support immediately
  • • Document incidents with photos/videos
  • • Keep important documents accessible
  • • Know location of nearest embassy/consulate

Need Help?

Our safety team is available 24/7 to assist you

safety@casabon.com•+234 800 000 0000